Frequently Asked Questions

Everything you need to know about your SUITSUIT journey

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within Europe. For international orders, please allow 7-10 business days for delivery depending on your location.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply visit our return portal to generate a prepaid shipping label.

Do SUITSUIT products come with a warranty?

Yes, all our suitcases and travel bags come with a 2-year limited warranty covering manufacturing defects and hardware failures.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

How do I clean and maintain my SUITSUIT luggage?

To keep your suitcase looking new, wipe the shell with a damp cloth and mild soap. Avoid abrasive cleaners that could scratch the protective finish.

Can I track my package after it ships?

Once your order is dispatched, you will receive an email containing a tracking link and your unique tracking number to follow your shipment in real-time.